Merchant Acquisition Associate
Position Overview
The Merchant Acquisition Associate supports the company’s business expansion strategy by onboarding banks and merchants, deploying products, and providing ongoing support. This role focuses on field execution, merchant interaction, and coordination with banks to ensure smooth adoption of Citytech solutions.
Key Responsibilities
- Deploy fintech products and solutions to merchants, ensuring installation, training, and activation.
- Assist in onboarding new banks and merchant partners under the company’s growth strategy.
- Provide first-line support, including troubleshooting and responding to merchant queries.
- Coordinate with banks, financial institutions, and internal teams for smooth merchant operations.
- Maintain accurate logs of merchant deployments, issues, and feedback.
Qualifications & Skills
- Bachelor’s degree in Business, IT, or related field, or equivalent practical experience.
- 0–2 years of experience in merchant acquisition, customer support, or field sales (fintech/banking preferred).
- Strong communication and problem-solving skills.
- Willingness to travel for merchant visits and product deployments.
- Valid 2 wheeler license
Merchant Assurance Associate
Position Overview
The Merchant Assurance Associate is responsible for providing frontline support to merchants by handling device setup, configuration, and troubleshooting. This role ensures smooth and reliable operation of deployed fintech devices and solutions while maintaining strong relationships with merchants.
Key Responsibilities
- Execute in initial setup, installation, and configuration of merchant devices (POS, payment terminals, etc.).
- Provide troubleshooting support for device and connectivity issues.
- Respond to critical support tickets within defined SLAs.
- Maintain logs of issues, resolutions, and merchant interactions.
- Coordinate with banks, vendors, and internal teams for escalated cases.
Qualifications & Skills
- Bachelor’s degree in IT, Engineering, or related field, or equivalent practical experience.
- 0–2 years of experience in technical support, device configuration, or fintech operations.
- Basic knowledge of hardware, networking, and troubleshooting.
- Strong communication and customer service skills.
Merchant Experience Associate
Position Overview
The Merchant Experience Associate is responsible for deploying the company’s products to merchants, ensuring smooth onboarding and providing ongoing technical and operational support. This role serves as a key link between merchants, banks, and internal teams to guarantee seamless adoption, troubleshooting, and relationship management.
Key Responsibilities
- Deploy products and solutions to merchants, ensuring proper installation, onboarding, and training.
- Provide ongoing support, including troubleshooting technical and operational issues across deployed devices and platforms.
- Coordinate with banks, financial institutions, and internal teams to ensure seamless merchant operations.
- Maintain accurate logs of deployments, issues, resolutions, and merchant interactions.
- Gather merchant feedback and relay insights to product and business teams for continuous improvement.
- Phone Support: Provide timely and professional phone-based support to merchants, resolving queries, troubleshooting issues, and escalating critical cases when necessary.
Qualifications & Skills
- Bachelor’s degree in Business, IT, or a related field, or equivalent practical experience.
- 0–3 years of experience in merchant acquisition, customer support, or field deployment (preferably in fintech, banking, or payments).
- Strong troubleshooting and problem-solving skills.
- Good communication skills for both in-person and phone-based support.
- Ability to coordinate effectively with banks, merchants, and internal teams.
- Valid 2 wheeler license